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ACCESS of WNY is looking for an office clerk/receptionist to process clients at our front desk and to assist with administrative and client-oriented responsibilities for our various departments. Interested applicants should email resume to jobs @

Job Summary

  • Compile and maintain appointment schedules, client records, business transactions, and office activities.
  • Answer phones and greet visitors in a professional and courteous manner.
  • Coordinate with Office Manager, Immigration, Case Management, ESL, After School Program, Wraparound, Arabic Language Program, and other program supervisors.
  • Assist Executive Director.


  • Greet and assist visitors.
  • Explain the services that ACCESS of WNY provides.
  • Provide information to clients including referrals.
  • Copy data, record daily client intake, take notes, and prepare monthly reports for the Executive Director.
  • Answer phone, route incoming mail, answer correspondence, and prepare outgoing mail.
  • Operate computer, copier, fax machine, and digital payment program.
  • Prepare, issue and process client payments and donations.
  • Assist departments with basic administrative tasks (e.g. formatting, printing, filing documents).
  • Understand duties may evolve at the discretion of the Executive Director.

Job Qualifications

  • Education: High school diploma or equivalent (some college preferred)
  • Experience: 1-2 years of related experience
  • Must be bilingual in English and Arabic.
  • Must be familiar with Google Suite, Microsoft Office, and Windows OS. Must be comfortable using a computer for basic online research and other web-based tasks


  • Excellent verbal and written communication
  • Courteous on the phone, to visitors, and to staff
  • Social perceptiveness
  • Self-starter
  • Active listening
  • Time management
  • Strong multitasking skills
  • Willingness to learn
  • Organized

Job Type: Full-time


  • Monday to Friday


  • High school or equivalent (Preferred)


  • Arabic (Required)

Work Location: One location


If interested in this postion, please email your resume and cover letter to or apply on indeed-logo-button.png