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ACCESS of WNY is looking for an Immigration & Civic Engagement Coordinator to assist client’s Immigration applications and to assist with administrative and client-oriented responsibilities for our Immigration department. The coordinator will lead all civic engagement activities on behalf of the organization.

Job Summary

  • Answer phones and greet clients in a professional and courteous manner.
  • Compile and maintain appointment schedules, client records and office activities.
  • Maintain and ensure individuals’ files are secured and filed.
  • Coordinate with USCIS Immigration Liaisons, Attorneys, Journey’s End, NYIC, ESL Programs, and other programs as needed..
  • Serve as the lead contact for all Civic Engagement & Advocacy efforts. Completion of all deliverables and reports. Recruit volunteers and train volunteers when needed.
  • Participate in all trainings necessary while working toward DOJ Accreditation
  • Other duties as assigned pertaining to immigration and civic engagement provided by the Executive Director.


  • Develop a working knowledge of USCIS Forms and Procedures
  • Coordinate voter campaigns and education events through social media, email campaigns, canvassing, phone calls, messaging, robocalls, mailers, and other means.
  • Greet and assist clients.
  • Seek the assistance of the client and ensure eligibility and qualifications.
  • Explain the services that you will provide.
  • File client’s intakes and documentations securely.
  • Periodically attend USCIS office for translation.
  • Daily check and response to voicemails, emails, and text messages.
  • Prepare immigration applications and attachments to be approved by an attorney or accredited individual.
  • Operate computer, copier, fax machine, scanner, and digital payment program.
  • Participate in mandatory training.
  • Prepare monthly reports for the Executive Director.
  • Understand duties may evolve at the discretion of the Executive Director.

Immigration & Civic Engagement Coordinator cont.

Job Qualifications

  • Education: High school diploma or equivalent.
  • Experience: 1-2 years of related experience.
  • Must be bilingual in English and Arabic.
  • Must be familiar with Google Suite, Microsoft Office, and Windows OS. Must be comfortable using a computer for basic online research and other web-based tasks.


  • Excellent verbal and written communication.
  • Courteous on the phone, to visitors, and to staff.
  • Social perceptiveness.
  • Active listening.
  • Time management.
  • Strong multitasking skills.
  • Organized.

Bilingual in Arabic strongly preferred but not required.

Job Type: Part-time


  • Monday to Friday


  • High school or equivalent (Preferred)


  • Community Engagement Specialists: 1 year (Preferred)

If interested in this postion, please email your resume and cover letter to or apply on indeed-logo-button.png