Volunteer Coordinator – part-time

Volunteer Coordinator Job Description

The mission of ACCESS WNY is to bridge the gap for families and communities by providing education, youth development, immigration and support services to improve their quality of life.

General Job Description:

Primary: The Volunteer Coordinator is responsible for the development, oversight, and implementation of the volunteer program.  The objective is to provide our volunteers with a mutually beneficial experience with their time at ACCESS WNY.

Job Duties and Responsibilities (Other duties may be assigned as appropriate.)

  • Develop, promote, and maintain a wide range of volunteer opportunities within the organization
    • Survey staff regularly to assess needs for volunteer assistance
    • Maintain Volunteer Service Descriptions for each volunteer assignment
    • Ensure volunteers are staffed to support the various areas of operations, to include visitor service areas, education, special events, development, and marketing/communications
    • Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix, and future workforce needs to support volunteer program operations
    • Conduct and/or arrange for volunteer orientation and training
    • Schedule all volunteer activity
    • Develop and manage volunteer policies, procedures, and standards of volunteer service
    • Assess visitor feedback received through comment forms
    • Organize and participate in volunteer recognition programs and special events
    • Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate
    • Maintain accurate records and provide timely statistical and activity reports on volunteer participation
  • Recruit, interview and place applicants for volunteer work
    • Host and attend recruiting events within the community to attract qualified candidates
    • Work with Marketing and Public Relations and professional associations to publicize opportunities for volunteers
    • Develop and maintain relationships with other volunteer organizations within the area
  • Provide ongoing support and guidance for volunteers
    • Act as a single point of contact for communications
    • Confer with volunteers to resolve grievances and promote cooperation and interest
  • Create and distribute various communications and publications
    • Author monthly newsletter, “Volunteer View”
    • Facilitate distribution of information relevant to volunteers
    • Author written communications such as letters, ACCESS of WNY practices, instructions, or other media, as appropriate
  • Conduct tours as needed or requested
    • Perform as Sponsor for the Volunteer Council
    • Attend Council meetings
    • Provide advice and direction to the Council
    • Assure Council activities are aligned with the mission and vision of
    • Promote activities and achievements of the Council
    • Assist Council in acquiring funding of volunteer related events, as necessary
  • Assist with other volunteer organizations established by other departments, including education interns, education volunteers, and development volunteers
  • Identify community outreach opportunities such as fairs, festivals, local markets and organizations
    • Maintain schedule of opportunities
    • Work proactively with staff to provide accurate information and assistance to the volunteer
  • Develop and oversee program budget
  • Remain current in general office technology
    • Train volunteers to use office and specialized equipment when appropriate


To be successful, an individual must be able to perform each job duty satisfactorily.

Education and Experience 

  • Bachelor’s Degree preferred but may substitute with experience
  • Have job-related experience, such as working in a non-profit, managing volunteer programs, leading teams and/or organizations.
  • Knowledge of management principles and evaluation techniques related to programs that involve a cadre of volunteers


  • Proficient in basic computer applications, such as word processing, spreadsheets, and internet usage
  • Record keeping skills (for admissions and marketing)
  • Organization and planning skills


  • Demonstrated capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations
  • Demonstrated capability to effectively communicate orally and in writing
  • Ability to work well with a diverse group of staff and volunteers
  • Willingness to adjust hours to accommodate the needs of the job
  • Ability to effectively manage a wide array of tasks, projects, and responsibilities
  • Ability to work productively in an unstructured environment with frequent interruptions

Time Commitments 

  • Hours : 10 hours/week (potential opportunity to increase hours)
  • Must be available for special events and training
  • Must be able to attend evening and weekend meetings, events, and trainings, as needed.


Please forward your resume to gjamil@accesswny.org. For more information about ACCESS WNY, visit our site at www.accesswny.org.

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