Secretary/Receptionist

ACCESS of WNY is looking for an office clerk/receptionist to process clients at our front desk and to assist with administrative and client-oriented responsibilities for our various departments. Interested applicants should email resume to jobs @ accesswny.org

Job Summary

• Compile and maintain appointment schedules, client records, business transactions, and office activities.
• Answer phones and greet visitors in a professional and courteous manner.
• Coordinate with Office Manager, Immigration, Case Management, ESL, After School Program, Wraparound, Arabic Language Program, and other program supervisors.
• Assist Executive Director.

Responsibilities

• Greet and assist visitors.
• Explain the services that ACCESS of WNY provides.
• Provide information to clients including referrals.
• Copy data, record daily client intake, take notes, and prepare monthly reports for the Executive Director.
• Answer phone, route incoming mail, answer correspondence, and prepare outgoing mail.
• Operate computer, copier, fax machine, and digital payment program.
• Prepare, issue and process client payments and donations.
• Assist departments with basic administrative tasks (e.g. formatting, printing, filing documents).
• Understand duties may evolve at the discretion of the Executive Director.

Job Qualifications

• Education: High school diploma or equivalent (some college preferred)
• Experience: 1-2 years of related experience
• Must be bilingual in English and Arabic.
• Must be familiar with Google Suite, Microsoft Office, and Windows OS. Must be comfortable using a computer for basic online research and other web-based tasks

Skills

• Excellent verbal and written communication
• Courteous on the phone, to visitors, and to staff
• Social perceptiveness
• Self-starter
• Active listening
• Time management
• Strong multitasking skills
• Willingness to learn
• Organized

Job Type: Full-time

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Language:

• Arabic (Required)

Work Location: One location