Immigration & Civic Engagement Coordinator

ACCESS of WNY is looking for an Immigration & Civic Engagement Coordinator to assist client’s Immigration applications and to assist with administrative and client-oriented responsibilities for our Immigration department. The coordinator will lead all civic engagement activities on behalf of the organization.

Job Summary

• Answer phones and greet clients in a professional and courteous manner.
• Compile and maintain appointment schedules, client records and office activities.
• Maintain and ensure individuals’ files are secured and filed.
• Coordinate with USCIS Immigration Liaisons, Attorneys, Journey’s End, NYIC, ESL Programs, and other programs as needed..
• Serve as the lead contact for all Civic Engagement & Advocacy efforts. Completion of all deliverables and reports. Recruit volunteers and train volunteers when needed.
• Participate in all trainings necessary while working toward DOJ Accreditation
• Other duties as assigned pertaining to immigration and civic engagement provided by the Executive Director.

Responsibilities

• Develop a working knowledge of USCIS Forms and Procedures
• Coordinate voter campaigns and education events through social media, email campaigns, canvassing, phone calls, messaging, robocalls, mailers, and other means.
• Greet and assist clients.
• Seek the assistance of the client and ensure eligibility and qualifications.
• Explain the services that you will provide.
• File client’s intakes and documentations securely.
• Periodically attend USCIS office for translation.
• Daily check and response to voicemails, emails, and text messages.
• Prepare immigration applications and attachments to be approved by an attorney or accredited individual.
• Operate computer, copier, fax machine, scanner, and digital payment program.
• Participate in mandatory training.
• Prepare monthly reports for the Executive Director.
• Understand duties may evolve at the discretion of the Executive Director.

Immigration & Civic Engagement Coordinator cont.

Job Qualifications

• Education: High school diploma or equivalent.
• Experience: 1-2 years of related experience.
• Must be bilingual in English and Arabic.
• Must be familiar with Google Suite, Microsoft Office, and Windows OS. Must be comfortable using a computer for basic online research and other web-based tasks.

Skills

• Excellent verbal and written communication.
• Courteous on the phone, to visitors, and to staff.
• Social perceptiveness.
• Active listening.
• Time management.
• Strong multitasking skills.
• Organized.

Bilingual in Arabic strongly preferred but not required.

Job Type: Part-time

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Community Engagement Specialists: 1 year (Preferred)